Tuition Protection Service

Login or Register

News

Australian Higher Education Services Closure
Technical Education Australia Closure
TPS to expand
Update - G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology Closure
G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology Closure
Forking Essential Closure
Australian College of Vocational Studies Pty Ltd t/a Vocational Study Australia
Riverton Closure
World College Closure
The Mask Academy - update for international students
Viva College Pty Ltd - TPS system and alternative providers available
The Mask Academy
Viva College
Perth Education Group t/a Technical College of Western Australia
2018 Provider Information sessions - presentations
Evulate Group Pty Ltd t/a Vedanta College
Sher-E-Punjab Pty Ltd t/a South Pacific Institute
TPS Administrator's phone number
ESOS Refund Calculations Instrument



Posted 24 Aug 2018

Australian Higher Education Services Pty Ltd T/A Sydney College of Business and Information Technology

The Tuition Protection Service (TPS) has been advised that Australian Higher Education Services Pty Ltd T/A Sydney College of Business and Information Technology (SCBIT) has ceased teaching courses to its international students effective from Thursday 23 August 2018.

SCBIT has advised that they are providing assistance to students by transferring them to another provider immediately. The TPS recommends that students of the college make contact with SCBIT initially to ensure a timely transfer. As part of the transfer to another provider, SCBIT is also required to transfer your unspent fees, if there are any, to your new provider.

If you have any questions or require assistance, please contact the TPS Administrator by phone on 1300 980 434 or via email administrator@a.tps.gov.au.


Posted 24 Aug 2018

Technical Education Australia Pty Ltd T/A Hospitality Management Institute of Australia and Business College of Australia

The Tuition Protection Service (TPS) is aware that the Administrative Appeals Tribunal has revoked a stay order granted to Technical Education Australia (TEA) Pty Ltd. As a result, TEA's registration both as a RTO and CRICOS provider was cancelled by the Australian Skills and Quality Authority (ASQA), effective from 24 August 2018. TEA cannot continue to teach international students with immediate effect.

If you are an international student, TEA is now required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. If you have any questions about transition arrangements and/or continuation of your studies, please talk to TEA in the first instance. If you have any questions, you can contact the TPS.

In the event that TEA does not assist with your transfer or refund, the TPS will assist you to continue your studies with an alternate provider. Please contact the TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au. Information about the TPS is available on the TPS website: www.tps.gov.au

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 17 Aug 2018

TPS to expand

The Australian Government is expanding the successful Tuition Protection Service (TPS) for international students to provide tuition assurance for students with VET Student Loans (VSL) providers and non-university higher education providers (NUHEP) offering FEE-HELP. The new tuition assurance arrangements, for VSL and NUHEP FEE-HELP, will commence on 1 January 2019. Non-exempt providers will be required to pay levies, commensurate with their size and risk.

The current TPS arrangement will continue as a dedicated service for international students, with its own quarantined account and the same protections and support through placements and refunds. Consistent with the TPS, the new arrangements will be managed by a statutory appointed Director, who will be supported by an independent Advisory Board. The Director will be the same person as the TPS Director. If you would like further information, please visit www.education.gov.au/tuition-assurance-and-provider-closures.

You can also contact the department at:

TPS (International Students): operations@tps.gov.au

FEE-HELP: FEE-HELPTuitionAssurance@education.gov.au

VET FEE-HELP and VET Student Loans: VETTuitionAssurance@education.gov.au.

Q: Will the TPS change?

The current TPS arrangements will continue as a dedicated service for international students, with its own quarantined account and the same protections and support through placements and refunds. The TPS levies for the Overseas Student Tuition Fund will not change as a result of the new tuition assurance arrangements and will not be used to cross subsidise the new tuition assurance arrangements for VSL and NUHEP FEE-HELP.

The functions of the TPS Director and Advisory Board will be expanded to encompass both the overseas and domestic (VSL and NUHEP) students' tuition assurance arrangements.

Q: What does this mean for tuition assurance for the remainder of 2018?

The current interim tuition assurance arrangements will remain in place until 31 December 2018. This will allow the Government sufficient time to implement the new arrangements for 1 January 2019, and allows the sector to be consulted on the new model.


Posted 20 Jul 2018

G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology Closure - update for international students

The Tuition Protection Service (TPS) has been advised that G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology (VICAT), engaged the services of Dye & Co and entered liquidation on 18 July 2018. The TPS has been advised that while VICAT has placed or refunded most students, there may be some international students that have not received refunds.

If you are a VICAT student that has not received a placement or refund and believe you are eligible for assistance from the TPS, please contact the TPS Administrator either by phone 1300 980 434 or by email at administrator@a.tps.gov.au.

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 03 Jul 2018

G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology

The Tuition Protection Service (TPS) is aware that the Administrative Appeals Tribunal has revoked a conditional stay order granted earlier to G Plus G Global Trading Pty Ltd. As a result, the G Plus G's registration both as a RTO and CRICOS was cancelled by the Australian Skills and Quality Authority (ASQA), effective from 3 July 2018. G Plus G cannot continue to teach international students with immediate effect.

If you are an international student, G Plus G is now required to arrange your transfer to another education provider or to provide a refund of your unspent tuition fee. If you have any questions about transition arrangements and/or continuation of your studies, please talk to G Plus G in the first instance.

In the event that G Plus G does not assist with your transfer or refund, the TPS will assist you to continue your studies with an alternate provider. Please contact the TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au.

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 31 May 2018

Forking Essential Pty Ltd T/A the Boston Institute of Technology

The Tuition Protection Service (TPS) has been advised that the Boston Institute of Technology has had its RTO and CRICOS registrations cancelled by the Australian Skills and Quality Authority (ASQA) cancellation on 25 May 2018, and cannot continue to teach international students from 25 May 2018.

If you are an international student, the Boston Institute of Technology is now required to arrange your transfer to another education provider or provide a refund of your unspent tuition fee. In the event that the Boston Institute of Technology does not assist with your transfer or refund, the TPS will assist you to continue your studies with an alternate provider. Please contact the TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au.

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 08 May 2018

Australian College of Vocational Studies Pty Ltd t/a Vocational Study Australia (ACVS)

The Tuition Protection Service (TPS) has been advised that Vocational Study Australia has ceased teaching courses to its international students effective from Friday 4 May 2018.

ACVS has advised that they are providing assistance to students by transferring them to another provider immediately. The TPS recommends that students of the college make contact with ACVS initially to ensure a timely transfer. As part of the transfer to another provider, ACVS is also required to transfer your unspent fees, if there are any, to your new provider.

If you have any questions or require assistance, please contact the TPS Administrator by phone on 1300 980 434 or via email administrator@a.tps.gov.au.


Posted 24 Apr 2018

Riverton Group Pty Ltd, T/A Riverton Institute of Business & Technology

The Tuition Protection Service (TPS) has been advised that on 6 April, Riverton Group Pty Ltd has lost its appeal against an Australian Skills and Quality Authority (ASQA) decision to cancel its registration. Therefore, Riverton cannot continue to teach international students effective from 6 April 2018.

If you are an international student, Riverton is now required to arrange your transfer to another education provider or provide a refund of your unspent tuition fee. In the event that Riverton does not assist with your transfer or refund, the TPS will assist you to continue your studies with an alternate provider. Please contact the TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au.

The TPS will be in touch with you shortly. Please keep checking this website for any updates. Please also monitor your emails for any emails from the TPS.

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 19 Apr 2018

World College Group Pty Ltd, T/A West Australian English College; Business Technology Institute of Australia; Construction Technology Institute of Australia

The Tuition Protection Service (TPS) has been advised that World College Group Pty Ltd has lost its appeal against an Australian Skills and Quality Authority (ASQA) cancellation on 18 April 2018, and cannot continue to teach international students from 19 April 2018.

If you are an international student, World College is now required to arrange your transfer to another education provider or provide a refund of your unspent tuition fee. In the event that World College does not assist with your transfer or refund, the TPS will assist you to continue your studies with an alternate provider. Please contact the TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au.

The TPS will be in touch with you shortly. Please keep checking this website for any updates. Please also monitor your emails for any emails from the TPS.

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 13 Apr 2018

The Mask Academy Pty Ltd - update

The Tuition Protection Service (TPS) has now been advised that the Mask Academy Pty Ltd has met its obligations to its international students.

The provider has indicated that it has issued refunds to all eligible students and provided details of alternate providers to affected students to enable them to continue their studies . Click here for a list of the institutions.

The Department of Home Affairs has advised that affected students have three months to find a new provider to continue studies without any visa implications. If you have a query relating to your student visa, please forward these directly to student.visa.help.desk@homeaffairs.gov.au.

If you have any questions, please feel free to contact our TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au.


Posted 09 Apr 2018

Viva College Pty Ltd - TPS system and alternative providers available

TPS system available

The Tuition Protection Service (TPS) has opened access to the TPS online system for international students affected by the closure of Viva College. Students should receive an email from the TPS Administrator inviting them to log into the TPS system. If you have not received the email, please contact the TPS Administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

Alternative Providers

Please find below the links to the terms being offered by TPS approved alternative providers. This list is in alphabetical order and will be updated as additional providers make their terms available.

Please contact the providers directly for further information.


Posted 06 Apr 2018

The Mask Academy Pty Ltd

The Tuition Protection Service (TPS) has been advised that The Mask Academy Pty Ltd ceased operations on 5 April 2018.

If you are an overseas student, the TPS will assist you to continue your studies with an alternate provider. Please contact the TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au.

The TPS will be in touch with you shortly. Please keep checking this website for any updates. Please also monitor your emails for any emails from the TPS.

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.

If you are a domestic VET FEE-HELP or VET Student Loans student and require assistance, please contact the Tuition Assurance Administrator via email administrator@ta.education.gov.au or via telephone 1300 259 044.

If you are a domestic full-fee paying student and require assistance, please contact the Australian Skills Quality Authority (ASQA) via phone 1300 701 801, online enquiry form at www.asqa.gov.au or by emailing enquiries@asqa.gov.au.


Posted 28 Mar 2018

Viva College Pty Ltd

The Tuition Protection Service (TPS) has been advised that Viva College Pty Ltd has been placed into liquidation on 27 March 2018. Viva College has advised that it will cease teaching its international students immediately.

Tracy Knight and Damien Lau of Bentleys have been appointed as liquidators. The contact details for Bentleys are shown below:

Bentleys
Phone : 07 3222 9615
Email : viva@bris.bentleys.com.au

The TPS is currently making arrangements to host a student meeting in Brisbane for all affected international students. The meeting has been proposed for Wednesday 4 April 2018. We will provide updates on the TPS Website as details are finalised. Please check regularly for any updates.

If you have any questions, please contact the TPS administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions relating to visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 16 Mar 2018

Notice for Perth Education Group t/a Technical College of Western Australia students

The Tuition Protection Service (TPS) is aware that Perth Education Group t/a Technical College of Western Australia has stopped teaching its international students from Monday 19 March 2018.

TCWA has advised us that it has made arrangements to place all of you with alternative providers in Perth. These providers are New England College and Future Academy.

If you have any questions or require assistance to find a placement with an alternate provider, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au as soon as possible.

Please also check your email account for an email from the TPS.


Posted 14 Mar 2018

2018 provider information sessions - presentations

The TPS Director in conjunction with the Department of Education and the Overseas Students Ombudsman (OSO) conducted a series of information sessions across Australia.

To view the following presentations, please click on the associated link:

  • 2018 TPS Levy settings, click here.
  • Recent changes to the National Code 2018 and ELICOS standards, click here.
  • Recent work of the Overseas Students Ombudsman and their role, click here.

The recorded webinar is now available for viewing, click here to view. Transcript of the webinar will be uploaded when it has been finalised.

If you have any further questions in relation to the TPS Levy, please contact operations@tps.gov.au.


Posted 30 Jan 2018

Evulate Group Pty Ltd trading as Vedanta College

The Tuition Protection Service (TPS) has been advised that Evulate Group Pty Ltd trading as Vedanta College has stopped teaching its international students.

If you are an international student and require assistance from the TPS, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 29 Jan 2018

Sher-E-Punjab Pty Ltd trading as South Pacific Institute

The Tuition Protection Service (TPS) has been advised that Sher-E-Punjab Pty Ltd trading as South Pacific Institute (SPI) has stopped teaching its international students as of Monday 29 January 2018.

SPI has advised the TPS that it is making arrangements for providing assistance its students, by either placing affected students with another provider or providing the student with a refund of any unspent tuition fees.

If you are an international student of this institute, we encourage you to seek assistance from SPI in the first instance.

If you are unable to obtain assistance from SPI, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 02 Mar 2017

TPS Administrator's phone number

Please be warned that the TPS Administrator's phone number has now changed.

If you are calling from within Australia, please call 1300 980 434.

If you are calling from overseas, please call +61 1300 980 434.

The TPS Administrator's email contact details are unchanged - administrator@a.tps.gov.au.


Posted 27 Sep 2016

ESOS Refund Calculations Instrument

The Education Services for Overseas Students (Calculation of Refund) Specification 2014 (refund specification) takes effect from 1 July 2014. The refund specification is available on the Federal Register of Legislation website. This refund specification combines the previous two legislative instruments that were in operation. The refund specification is simpler and more clearly articulates refund calculations in cases of visa refusal and where there is no compliant written agreement between the education provider and the student.

The official explanatory memorandum is available on the Federal Register of Legislation website. A fact sheet has also been developed to assist providers in understanding the amendments. If you have any questions regarding the refund specification, please send your enquiry to the ESOS mailbox via the online form: ESOS Online Enquiry Form.