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TAFE SA
Complex Institute of Education Pty Ltd
Australian Institute of Trades Pty Ltd as Trustee for the Institute of Hotel Management Australia
TPS Administrator's phone number
ESOS Refund Calculations Instrument



Posted 13 Dec 2017

TAFE SA

The Tuition Protection Service (TPS) is aware that the Australian Skills Quality Authority (ASQA) has taken regulatory action against TAFE SA [00092B] resulting in the suspension of four courses they deliver to international students.

TAFE SA is able to continue to teach international students enrolled in the four affected courses but is unable to enrol any new students. The affected courses are:

  • Certificate III in Commercial Cookery [094563J]
  • Certificate III in Hairdressing [094561M]
  • Certificate III in Individual Support [090839G]
  • Diploma of Building and Construction (Building) [085427C]

If you are an international student currently enrolled in one of these affected courses with TAFE SA and have any concerns or questions about continuation of your studies, you are encouraged to contact TAFE SA directly in the first instance.

Should you have any further concerns regarding continuation of your studies, you should contact the TPS Administrator either by phone; within Australia: 1300 980 434; outside Australia: +61 1300 980 434; or via email administrator@a.tps.gov.au.

For Student Visa information, please visit the Department of Immigration and Border Protection's website www.border.gov.au or phone 131 881.


Posted 05 Oct 2017

Complex Institute of Education Pty Ltd

The Tuition Protection Service (TPS) is aware that Complex Institute of Education Pty Ltd trading as Complex Training Academy was placed into administration on 27 September 2017.

The administrator appointed is Mathew Grossman at Grant Thornton Australia in Melbourne.

The TPS was advised that the provider has suspended all classes until further notice.

If you are an international student of the institute and are concerned about continuation of your studies please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au for further information and assistance.


Posted 08 Aug 2017

Institute of Hotel Management Australia

On 8 August 2017, the TPS was notified by the Australian Skills Quality Authority that on 4 August 2017 Australian Institute of Trades Pty Ltd as Trustee for the Institute of Hotel Management Australia (IHMA) registration was cancelled as a RTO and international education provider (CRICOS). Therefore, IHMA cannot continue to teach with effect from 4 August 2017.

IHMA is now required to place studying students with another provider or provide a refund of the unspent tuition fee. IHMA is required to do this by no later than 18 August 2017.

If you are a student of the institute and require assistance please contact IHMA in the first instance. If you require further assistance, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have specific questions about your student visa, please contact the Department of Immigration and Border Protection (DIBP) on 131 881.

Please check back regularly on the TPS website for further updates.

Tuition Protection Service


Posted 02 Mar 2017

TPS Administrator's phone number

Please be warned that the TPS Administrator's phone number has now changed.

If you are calling from within Australia, please call 1300 980 434.

If you are calling from overseas, please call +61 1300 980 434.

The TPS Administrator's email contact details are unchanged - administrator@a.tps.gov.au.


Posted 27 Sep 2016

ESOS Refund Calculations Instrument

The Education Services for Overseas Students (Calculation of Refund) Specification 2014 (refund specification) takes effect from 1 July 2014. The refund specification is available on the Federal Register of Legislation website. This refund specification combines the previous two legislative instruments that were in operation. The refund specification is simpler and more clearly articulates refund calculations in cases of visa refusal and where there is no compliant written agreement between the education provider and the student.

The official explanatory memorandum is available on the Federal Register of Legislation website. A fact sheet has also been developed to assist providers in understanding the amendments. If you have any questions regarding the refund specification, please send your enquiry to the ESOS mailbox via the online form: ESOS Online Enquiry Form.