Tuition Protection Service

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News

AICT Student meeting - update
AICT Student Meeting
Hands On Training International Pty Ltd Closure
AGB training
Fusion Business School Pty Ltd
TPS Advisory Board - Draft advice and recommendations for the 2019 TPS Levy settings
Pragmatic Training - update
Pragmatic Training Pty Ltd International Student Meeting
Pragmatic Training Pty Ltd Closure
Charlton Brown
Australian Higher Education Services Closure
Technical Education Australia Closure
TPS to expand
Update - G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology Closure
G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology Closure
Australian College of Vocational Studies Pty Ltd t/a Vocational Study Australia
TPS Administrator's phone number
ESOS Refund Calculations Instrument



Posted 14 Nov 2018

Australian Institute of Commerce & Technology International Student Meeting

The Tuition Protection Service (TPS) held two student meetings for international students affected by the closure of the Australian Institute of Commerce & Technology (AICT) on Wednesday, 14 November 2018.

TPS system available

The Tuition Protection Service (TPS) has opened access to the TPS online system for international students affected by the closure of AICT. Students should receive an email from the TPS Administrator inviting them to log into the TPS system. If you have not received the email, please contact the TPS Administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

Presentations and other documents

The presentations that were used at student meeting are also below:

  • Tuition Protection Service - click here.

  • Department of Home Affairs - click here.

  • TPS Information Sheet click here.

  • Step by step instructions (mobile version) of uploading Proof of Identity click here.

Alternative Providers

Please find below the links to the terms being offered by TPS approved alternative providers. This list is in alphabetical order and will be updated as additional providers make their terms available.

Please contact the providers directly for further information.


Posted 12 Nov 2018

Australian Institute of Commerce and Technology (AICT) student meeting

The Tuition Protection Service (TPS) will be holding a student meeting for international students affected by the closure of Hands On Computer Training International Pty Ltd, trading as the Australian Institute of Commerce and Technology (AICT) on Wednesday, 14 November 2018 at:

State Library of Western Australia

Alexander Library Building

Perth Cultural Centre

25 Francis St, Perth WA 6000

Due to the number of students affected by this closure that we need to accommodate, we will be holding two meetings this day.

Meeting 1 - For students with a Surname/Family name beginning with A-I

  • Registration - 9.00am (local time)

  • Meeting to commence - 10.00am (local time), Wednesday, 14 November 2018

Meeting 2 - For students with a Surname/Family name beginning with J-Z

  • Registration - 1.00pm (local time)

  • Meeting to commence - 2.00pm (local time), Wednesday, 14 November 2018

Please ensure that you come to your allocated meeting, otherwise we may not be able to accommodate you. Please ensure that you bring your passport or driver's license for the registration process. If you have any documentation relating to payments made to AICT for your current course or future courses, please also bring this along with you.

The purpose of the meeting is provide information on process for getting assistance (refund or placement) from the TPS. A Representative from the Department of Home Affairs would also be available to answer any questions you may have about your student visa.

If you have any questions, please contact the TPS administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions relating to visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 08 Nov 2018

Hands On Training International Pty Ltd Closure

The Tuition Protection Service (TPS) has been advised that Hands On Training International Pty Ltd, T/A Australian Institute of Commerce & Technology has entered liquidation and has ceased teaching students . The TPS will provide assistance to you to either continue your study with another provider or provide you a refund of your unspent tuition fees.

The TPS plans to hold a student meeting in Perth next week for international students. The purpose of the meeting is provide you information on assistance available from the TPS and the process to get this assistance. Please continue to check this website regularly for details of the student meeting.

In the meantime if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 24 Oct 2018

AGB Group Pty Ltd t/a AGB Training

The Tuition Protection Service (TPS) has been advised that AGB Group Pty Ltd has entered voluntary administration on Friday 19 October 2018. At this stage, the administrator has informed the TPS that training to students continues to be provided.

Nathan Deppeler and Matthew Jess of Worrells Solvency and Forensic Accountants ("Worrells") have been appointed as the voluntary administrators of the company. The contact details for Worrels is shown below:

Worrells
Phone : 03 9613 5551
Email : nathan.deppeler@worrells.net.au

If you have any questions regarding the continuation of your studies, we recommend that you speak to AGB Training in the first instance.

If you have any questions or other concerns about continuation of your studies, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.


Posted 24 Oct 2018

Fusion Business School Pty Ltd

The Tuition Protection Service (TPS) has been advised that the Australian Skills Quality Authority (ASQA) has made a decision to suspend the registration of Fusion Business School Pty Ltd ("Fusion") effective from 19 October 2018.

This suspension means that Fusion is unable to deliver courses to overseas students (either on or offshore) where the student's enrolment/course is yet to commence. Eg. All future enrolments (CoEs) will be cancelled. Fusion can however continue to teach current course of studies, which have already commenced prior to 19 October 2018.

If you have any questions regarding the continuation of your studies or how to apply for a refund of your tuition fees for your cancelled enrolment, we recommend that you speak with Fusion in the first instance.

If you have questions or any other concerns, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

For any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 15 Oct 2018

TPS Advisory Board - Draft advice and recommendations for the 2019 TPS Levy settings

On 29 August 2018 the TPS Advisory Board finalised its draft advice to the TPS Director regarding the settings for the 2019 TPS Levy. The proposed levy settings - available here - are the same for 2019 as they were for 2018. In coming to its view, the Board considered the strategic risk environment, recent claims experience and the quantum of funds required to support the long-term sustainability of the Overseas Students Tuition Fund (OSTF).

The international education sector, including peak bodies and international education institutions are invited to provide feedback and comments on the settings by Friday 19 October 2018 to operations@tps.gov.au. Any feedback will be considered by the TPS Advisory Board at its meeting scheduled for 31 October 2018.


Posted 10 Oct 2018

Pragmatic Training Closure International Student Meeting

The Tuition Protection Service (TPS) held a student meeting for international students affected by the closure of the Pragmatic Training on Tuesday, 9 October 2018

TPS system available

The Tuition Protection Service (TPS) has opened access to the TPS online system for international students affected by the closure of Pragmatic Training. Students should receive an email from the TPS Administrator inviting them to log into the TPS system. If you have not received the email, please contact the TPS Administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

Presentations and other documents

The presentations that were used at student meeting are also below:

  • Tuition Protection Service - click here.

  • Department of Home Affairs - click here.

  • TPS Information Sheet click here.

  • Step by step instructions (mobile version) of uploading Proof of Identity click here

Alternative Providers

Please find below the links to the terms being offered by TPS approved alternative providers. This list is in alphabetical order and will be updated as additional providers make their terms available.

Please contact the providers directly for further information.


Posted 08 Oct 2018

Pragmatic Training Closure International Student Meeting

The Tuition Protection Service (TPS) will be holding a student meeting for international students affected by the closure of the Pragmatic Training on Tuesday, 9 October 2018 at:

Hughes Room

Royal Australasian College of Surgeons

College of Surgeons Gardens

250 - 290 Spring Street, East Melbourne

Registration for the meeting will be at 11.00am with the meeting starting at 11.45am. The student meeting is expected to take about 90 minutes.

Please ensure that you bring your passport or driver's license for the registration process. If you have any documentation relating to payments made to Pragmatic Training for your current course or future courses, please also bring this along with you.

The purpose of the meeting is provide information on process for getting assistance (refund or placement) from the TPS. A Representative from the Department of Home Affairs would also be available to answer any questions you may have about your student visa.

If you have any questions, please contact the TPS administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions relating to visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 03 Oct 2018

Pragmatic Training Pty Ltd Closure

The Tuition Protection Service (TPS) has been advised that Pragmatic Training Pty Ltd has ceased trading with immediate effect, and that your classes have been cancelled.

The TPS will provide assistance to you to either continue your study with another provider or provide you a refund of your unspent tuition fees.

The TPS plans to hold a student meeting in Melbourne early next week for international students. The purpose of the meeting is provide you information on assistance available from the TPS and the process to get this assistance. Please continue to check this website regularly for details of the student meeting.

In the meantime if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 27 Sep 2018

Charlton Brown

The TPS has been advised that Charlton Brown (02476C) is in the process of being sold to a new education provider.

Prior to this sale negotiation an Administrator (Grant Thornton Australia Limited) was appointed and asked students to complete the form "Form 535 Formal Proof of Debt or Claim (General Form)" on 19 September 2018.

Please be advised that as there is a high likelihood of the sale being completed and your studies continuing under the new provider as usual, you are advised at this stage to take no action in respect of "Form 535 Formal Proof of Debt or Claim (General Form)".

During this time students are encouraged to continue to attend classes and check their emails regularly for further updates from Charlton Brown.

If you have any further questions, please discuss them with Charlton Brown staff or contact the Tuition Protection Service via operations@tps.gov.au.


Posted 24 Aug 2018

Australian Higher Education Services Pty Ltd T/A Sydney College of Business and Information Technology

The Tuition Protection Service (TPS) has been advised that Australian Higher Education Services Pty Ltd T/A Sydney College of Business and Information Technology (SCBIT) has ceased teaching courses to its international students effective from Thursday 23 August 2018.

SCBIT has advised that they are providing assistance to students by transferring them to another provider immediately. The TPS recommends that students of the college make contact with SCBIT initially to ensure a timely transfer. As part of the transfer to another provider, SCBIT is also required to transfer your unspent fees, if there are any, to your new provider.

If you have any questions or require assistance, please contact the TPS Administrator by phone on 1300 980 434 or via email administrator@a.tps.gov.au.


Posted 24 Aug 2018

Technical Education Australia Pty Ltd T/A Hospitality Management Institute of Australia and Business College of Australia

The Tuition Protection Service (TPS) is aware that the Administrative Appeals Tribunal has revoked a stay order granted to Technical Education Australia (TEA) Pty Ltd. As a result, TEA's registration both as a RTO and CRICOS provider was cancelled by the Australian Skills and Quality Authority (ASQA), effective from 24 August 2018. TEA cannot continue to teach international students with immediate effect.

If you are an international student, TEA is now required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. If you have any questions about transition arrangements and/or continuation of your studies, please talk to TEA in the first instance. If you have any questions, you can contact the TPS.

In the event that TEA does not assist with your transfer or refund, the TPS will assist you to continue your studies with an alternate provider. Please contact the TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au. Information about the TPS is available on the TPS website: www.tps.gov.au

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 17 Aug 2018

TPS to expand

The Australian Government is expanding the successful Tuition Protection Service (TPS) for international students to provide tuition assurance for students with VET Student Loans (VSL) providers and non-university higher education providers (NUHEP) offering FEE-HELP. The new tuition assurance arrangements, for VSL and NUHEP FEE-HELP, will commence on 1 January 2019. Non-exempt providers will be required to pay levies, commensurate with their size and risk.

The current TPS arrangement will continue as a dedicated service for international students, with its own quarantined account and the same protections and support through placements and refunds. Consistent with the TPS, the new arrangements will be managed by a statutory appointed Director, who will be supported by an independent Advisory Board. The Director will be the same person as the TPS Director. If you would like further information, please visit www.education.gov.au/tuition-assurance-and-provider-closures.

You can also contact the department at:

TPS (International Students): operations@tps.gov.au

FEE-HELP: FEE-HELPTuitionAssurance@education.gov.au

VET FEE-HELP and VET Student Loans: VETTuitionAssurance@education.gov.au.

Q: Will the TPS change?

The current TPS arrangements will continue as a dedicated service for international students, with its own quarantined account and the same protections and support through placements and refunds. The TPS levies for the Overseas Student Tuition Fund will not change as a result of the new tuition assurance arrangements and will not be used to cross subsidise the new tuition assurance arrangements for VSL and NUHEP FEE-HELP.

The functions of the TPS Director and Advisory Board will be expanded to encompass both the overseas and domestic (VSL and NUHEP) students' tuition assurance arrangements.

Q: What does this mean for tuition assurance for the remainder of 2018?

The current interim tuition assurance arrangements will remain in place until 31 December 2018. This will allow the Government sufficient time to implement the new arrangements for 1 January 2019, and allows the sector to be consulted on the new model.


Posted 20 Jul 2018

G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology Closure - update for international students

The Tuition Protection Service (TPS) has been advised that G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology (VICAT), engaged the services of Dye & Co and entered liquidation on 18 July 2018. The TPS has been advised that while VICAT has placed or refunded most students, there may be some international students that have not received refunds.

If you are a VICAT student that has not received a placement or refund and believe you are eligible for assistance from the TPS, please contact the TPS Administrator either by phone 1300 980 434 or by email at administrator@a.tps.gov.au.

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 03 Jul 2018

G Plus G Global Trading Pty Ltd T/A the Victorian Institute of Culinary Arts & Technology

The Tuition Protection Service (TPS) is aware that the Administrative Appeals Tribunal has revoked a conditional stay order granted earlier to G Plus G Global Trading Pty Ltd. As a result, the G Plus G's registration both as a RTO and CRICOS was cancelled by the Australian Skills and Quality Authority (ASQA), effective from 3 July 2018. G Plus G cannot continue to teach international students with immediate effect.

If you are an international student, G Plus G is now required to arrange your transfer to another education provider or to provide a refund of your unspent tuition fee. If you have any questions about transition arrangements and/or continuation of your studies, please talk to G Plus G in the first instance.

In the event that G Plus G does not assist with your transfer or refund, the TPS will assist you to continue your studies with an alternate provider. Please contact the TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au.

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 08 May 2018

Australian College of Vocational Studies Pty Ltd t/a Vocational Study Australia (ACVS)

The Tuition Protection Service (TPS) has been advised that Vocational Study Australia has ceased teaching courses to its international students effective from Friday 4 May 2018.

ACVS has advised that they are providing assistance to students by transferring them to another provider immediately. The TPS recommends that students of the college make contact with ACVS initially to ensure a timely transfer. As part of the transfer to another provider, ACVS is also required to transfer your unspent fees, if there are any, to your new provider.

If you have any questions or require assistance, please contact the TPS Administrator by phone on 1300 980 434 or via email administrator@a.tps.gov.au.


Posted 02 Mar 2017

TPS Administrator's phone number

Please be warned that the TPS Administrator's phone number has now changed.

If you are calling from within Australia, please call 1300 980 434.

If you are calling from overseas, please call +61 1300 980 434.

The TPS Administrator's email contact details are unchanged - administrator@a.tps.gov.au.


Posted 27 Sep 2016

ESOS Refund Calculations Instrument

The Education Services for Overseas Students (Calculation of Refund) Specification 2014 (refund specification) takes effect from 1 July 2014. The refund specification is available on the Federal Register of Legislation website. This refund specification combines the previous two legislative instruments that were in operation. The refund specification is simpler and more clearly articulates refund calculations in cases of visa refusal and where there is no compliant written agreement between the education provider and the student.

The official explanatory memorandum is available on the Federal Register of Legislation website. A fact sheet has also been developed to assist providers in understanding the amendments. If you have any questions regarding the refund specification, please send your enquiry to the ESOS mailbox via the online form: ESOS Online Enquiry Form.