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Australian Business School - Presentations and Alternative Providers
Ad Astra Institute Pty Ltd Closure
Closure of Murray College of Health Education
Nick Hannay Pty Ltd, t/a Hannay Accreditation
Australian Colleges of Further Education - Visa Refusal Refunds
Australian National College - Intending Students
Western Senior Secondary College Closure
Accredited Training Centre trading as Trison Business College Closure
AVLC Student Meeting - Presentations and Alternative Providers
AVLC - Provider closure
Western Institute of Technology
BCA National Training Group Student Meeting Update and Alternative Providers
BCA National Training Group Pty Ltd Closure
AIBT ASQA decision
Merage Group Closure
Charlton Brown Pty Ltd
Fusion Business School Closure
Harvest Education Technical College - Student Meeting Update and Alternative Providers
Health Institute Australia Closure
Harvest Education Technical College Closure
AICT Student meeting - update
AGB training
Fusion Business School Pty Ltd
TPS Advisory Board - Draft advice and recommendations for the 2019 TPS Levy settings
Pragmatic Training - update
Charlton Brown
Australian Higher Education Services Closure
Technical Education Australia Closure
TPS to expand
Australian College of Vocational Studies Pty Ltd t/a Vocational Study Australia
TPS Administrator's phone number
ESOS Refund Calculations Instrument



Posted 18 Aug 2019

Australian Business School Presentations and Alternative Providers

The Tuition Protection Service (TPS) held a student meeting for international students affected by the closure of the Australian Business School Pty Ltd (ABS) on Monday, 19 August 2019.

TPS system available

The Tuition Protection Service (TPS) has opened access to the TPS online system for international students affected by the closure of ABS. Students should receive an email from the TPS Administrator inviting them to log into the TPS system. If you have not received the email, please contact the TPS Administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

Presentations

The presentations that were used at student meeting are also located here.

This contains the presentation from the Tuition Protection Service, the Department of Home Affairs, Study Queensland, and the step by step instructions (mobile version) of uploading Proof of Identity.

The step-by-step instructions of the TPS system is located here.

A provider default factsheet for student from the Department of Home Affairs is located here.

Alternative Providers

Please find below the links to the courses being offered by TPS approved alternative providers for ABS students.

This list will be updated as more providers are approved by the TPS.

Other information

Student questions should be directed to ABS in the first instance. Alternatively, if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au call 131 881 or visit the Department of Home Affairs Provider Default Website.

If you require any support please contact Study Queensland support services on 1800 778 839 (1800 QSTUDY) for 24/7 support and referrals (translation service available) or please visit:

  • The Brisbane Student Hub at 28 Dibley St, Woolloongabba QLD 4102

  • The Gold Coast Student Hub at 43 Nerang St, Southport QLD 4215


Posted 15 Aug 2019

Ad Astra Institute Pty Ltd Closure

The Tuition Protection Service (TPS) has been advised that Ad Astra Institute Pty Ltd (Ad Astra) has had its stay revoked by the Administrative Appeals Tribunal, and as a result had its CRICOS registration cancelled by the Australian Skills Quality Authority (ASQA). Ad Astra must cease teaching students with immediate effect.

If you are an international student, Ad Astra is now required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. Ad Astra has until Wednesday 28 August 2019 to provide refunds or make alternative arrangements for the affected international students. If you have not been placed or refunded by 28 August 2019, please inform the TPS.

Student questions should be directed to Ad Astra in the first instance. Alternatively, if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or visit the Department of Home Affairs Provider Default Website.


Posted 29 Jul 2019

Murray College of Health Education Pty Ltd, t/a Murray College of Health Education and Murray College of Vocational Education Closure

The Tuition Protection Service (TPS) has been advised that Murray College of Health Education Pty Ltd, t/a Murray College of Health Education and Murray College of Vocational Education (Murray College), has had its CRICOS registration cancelled by the Australian Skills Quality Authority (ASQA). As a result, Murray College must cease teaching students with immediate effect.

If you are an international student, Murray College is now required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. Murray College has until Friday 9 August 2019 to provide refunds or make alternative arrangements for the affected international students. If you have not been placed or refunded by 9 August 2019, please inform the TPS.

Student questions should be directed to Murray College in the first instance. Alternatively, if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or visit the Department of Home Affairs Provider Default Website.


Posted 22 Jul 2019

Nick Hannay Pty Ltd, t/a Hannay Accreditation

The Tuition Protection Service (TPS) has been advised that Nick Hannay Pty Ltd, trading as Hannay Accreditation (Nick Hannay), CRICOS Code 03463M, has had its Administrative Appeals Tribunal application for review dismissed, and as a result its CRICOS registration was cancelled by the Australian Skills Quality Authority (ASQA) effective 9 July 2019. As a result, Nick Hannay must cease teaching students effective immediately.

If you are an international student, Nick Hannay will be required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. Nick Hannay has until Tuesday 23 July 2019 to provide refunds or make alternative arrangements for impacted international students. Nick Hannay has advised the TPS it intends to place all students with new providers. If you have not been placed by 23 July 2019, please inform the TPS. If you do not wish to accept a placement, Nick Hannay must provide you with a refund of unspent tuition fee.

All student questions should be directed to Nick Hannay in the first instance. Alternatively, if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or visit the Department of Home Affairs Provider Default Website.


Posted 22 Jul 2019

Australian Colleges of Further Education - Visa Refusal Refunds

The Tuition Protection Service (TPS) is aware of a number of cases where the Australian Colleges of Further Education (ACFE), CRICOS Number 03327G, has not provided refunds for a number of students that have had their visas refused.

If you believe you are owed a refund from ACFE following your visa refusal and have not been contacted by the TPS previously, please contact the TPS at administrator@a.tps.gov.au or within Australia phone: 1300 980 434, outside Australia phone: +61 1300 980 434.

Please note affected students must contact the TPS directly, the TPS is not able to deal with education agents working on behalf of the students.


Posted 05 Jul 2019

Australian National College - Cancellation of intending student CoEs

The TPS has been advised by the Australian Skills Quality Authority that Australian National College Pty Ltd (03009M) must cancel all Confirmations of Enrolments for all students intending to study at ANC but have not commenced, effective 3 July 2019, as part of a stay condition imposed by the Administrative Appeals Tribunal.

If you are an international student that has yet to commence, ANC is required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. Please contact ANC directly in the first instance.

If following your contact with ANC, you still require assistance, please contact the TPS Administrator: Email: administrator@a.tps.gov.au or within Australia phone: 1300 980 434, outside Australia phone: +61 1300 980 434


Posted 02 Jul 2019

Western Senior Secondary College (WSSC) Closure

Western Institute of Technology Pty Ltd (WIT) is a dual sector provider of vocational education and training (VET) courses and senior secondary studies (02957G), trading as Western Senior Secondary College (WSSC) for its secondary studies.

WSSC ceased teaching international students from 28 June 2019. This only relates to WIT's secondary school operations. WIT's vocational education and training operations, trading under the same CRICOS registration, are not impacted by this managed closure.

If you are an international student, WSSC is required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. Please contact WSSC directly in the first instance. If following your contact with WSSC, you still require assistance, please contact the TPS Administrator:

Email: administrator@a.tps.gov.au or within Australia phone: 1300 980 434, outside Australia phone: +61 1300 980 434


Posted 02 Jul 2019

Accredited Training Centre trading as Trison Business College Closure

The TPS has been advised by the Australian Skills and Quality Authority that it has cancelled the registration of Accredited Training Centre of Australia Pty Ltd (02359G), trading Trison Business College (Trison), a provider of Vocational Education courses, effective from 27 June 2019.

If you are an international student, Trison is required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. Please contact Trison directly in the first instance.

If following your contact with Trison, you still require assistance, please contact the TPS Administrator:

Email: administrator@a.tps.gov.au or within Australia phone: 1300 980 434, outside Australia phone: +61 1300 980 434


Posted 14 Jun 2019

Australian Vocational Learning Centre Pty Ltd Student Meeting

The Tuition Protection Service (TPS) held a student meetings for international students affected by the closure of the Australian Vocational Learning Centre Pty Ltd (AVLC) on Thursday, 13 June 2019.

TPS system available

The Tuition Protection Service (TPS) has opened access to the TPS online system for international students affected by the closure of AVLC. Students should receive an email from the TPS Administrator inviting them to log into the TPS system. If you have not received the email, please contact the TPS Administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

Presentations

The presentations that were used at student meeting are also located here.

This contains the presentation from the Tuition Protection Service, the Department of Home Affairs, Study New South Wales, and the step by step instructions (mobile version) of uploading Proof of Identity.

Alternative Providers

Please find below the links to the courses being offered by TPS approved alternative providers for AVLC students.


Posted 11 Jun 2019

Australian Vocational Learning Centre Pty Ltd

The Tuition Protection Service (TPS) has been advised that Australian Vocational Learning Centre Pty Ltd (AVLC) has engaged the services of Nicols + Brien and entered administration as of 4 June 2019. AVLC has ceased teaching students with immediate effect.

The TPS will provide assistance to you to either continue your study with another provider or provide you a refund of your unspent tuition fees.

The TPS will hold a student meeting in Parramatta for international students on Thursday 13 June 2019. Please continue to check this website regularly for details of the student meeting. This meeting will provide you with information on assistance available from the TPS and the process to get this assistance.

In the meantime, if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or view the Department of Home Affairs provider default web page .


Posted 05 Apr 2019

Information for students of Western Institute of Technology

The Tuition Protection Service has been informed that Western Institute of Technology has been unsuccessful in its appeal to the Administrative Appeals Tribunal, and must cease teaching Vocational Education and Training students effective 3 April 2019. This decision does not affect students of Western Senior Secondary College.

If you are an international student studying Vocational Education and Training courses, Western Institute of Technology is now required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. Western Institute of Technology has until Thursday 18 April 2019 to provide refunds or make alternative arrangements for impacted international students.

Student questions should be directed to Western Institute of Technology in the first instance. Alternatively, if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or visit the Department of Home Affairs Provider Default Website.


Posted 22 Mar 2019

BCA National Training Group - Student meeting update and Alternative Providers

The TPS held student meetings in Parap, NT, and Sydney, NSW, on Friday 22 March 2019 and Monday 25 March 2019. The presentation and handouts from those meetings are available below:

TPS system available

The Tuition Protection Service (TPS) has opened access to the TPS online system for international students affected by the closure of BCA. Students should receive an email from the TPS Administrator inviting them to log into the TPS system. If you have not received the email, please contact the TPS Administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

Alternative Providers

Please find below the links to the terms being offered by TPS approved alternative providers for BCA students. This list is in alphabetical order and will be updated as additional providers make their terms available.


Posted 19 Mar 2019

BCA National Training Group Pty Ltd Closure

The Tuition Protection Service (TPS) has been advised that BCA National Training Group Pty Ltd (BCA) has engaged the services of PKF Australia and entered liquidation on 18 March 2019. PKF Sydney has been appointed the liquidator. BCA ceased teaching students today, 19 March 2019.

The TPS will provide assistance to you to either continue your study with another provider or provide you a refund of your unspent tuition fees.

The TPS plans to hold a student meeting in Darwin, Northern Territory on Friday 22 March 2019. A meeting for students in Sydney is planned on being held early in the week of 25 March 2019. The purpose of these meetings are to provide you information on assistance available from the TPS and the process to get this assistance. Please continue to check this website regularly for details of the student meetings. In the meantime if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or view the Department of Home Affairs Provider Default Website .


Posted 26 Feb 2019

Information for students of the Australia Institute of Business and Technology (AIBT)

The Tuition Protection Service (TPS) has been informed that the Australian Skills and Quality Authority (ASQA) has made the decision to cancel the registration of Brighton Pacific Pty Ltd, trading as the Australia Institute of Business and Technology (AIBT), effective 26 March 2019.

At this time, AIBT is continuing to operate normally, and has the right to appeal ASQA's decision. Currently studying students should continue attending classes like normal. Students that choose to leave now will trigger a student default.

  • Under a student default, your refund and other entitlements, (if any) are determined by your written agreement, so you should be familiar with the refund terms.
  • If you leave a provider while it is still operating you may not be able to access TPS assistance if the provider defaults at a later date.

For students currently overseas and yet to commence their studies with AIBT, the TPS notes that students should be aware of the impact of withdrawing from your enrolment and not commencing your studies. Students that choose to not commence their studies will trigger a student default.

  • Under a student default, your refund and other entitlements, (if any) are determined by your written agreement, so you should be familiar with the refund terms.
  • If you leave a provider while it is still operating you may not be able to access TPS assistance if the provider defaults at a later date.

The Australian Government has developed a fact sheet for AIBT students. It brings together advice from a number of Australian Government agencies and other sources. The fact sheet can be found at on the Australian Government International Education website (please scroll to the bottom of the page).

Your questions and concerns about your studies should be directed to AIBT in the first instance. If you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 20 Feb 2019

Merage Group Pty Ltd, t/a Merage Global Institute of Technology Closure

The Tuition Protection Service (TPS) has been advised that Merage Group Pty Ltd, trading as Merage Global Institute of Technology (Merage), has had its CRICOS registration cancelled by the Australian Skills Quality Authority (ASQA). As a result, Merage must cease teaching students with immediate effect.

If you are an international student, Merage is now required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. Merage has until Tuesday 5 March 2019 to provide refunds or make alternative arrangements for impacted international students. Merage has told the TPS it intends to place all students with new providers. If you have not been placed by 5 March 2019, please inform the TPS.

Student questions should be directed to Merage in the first instance. Alternatively, if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or visit the Department of Home Affairs Provider Default Website.


Posted 01 Feb 2019

Charlton Brown Pty Ltd - CRICOS Registration Expiry

The Tuition Protection Service is aware that the RTO registration of Charlton Brown Pty Ltd expired 31 December 2018. This means that Charlton Brown can continue to teach international students that commenced before 31 December 2018, but cannot allow any international student to start their studies after this date.

If you are a Charlton Brown international student that was due to commence after 31 December 2018, you should contact Charlton Brown directly for a refund of your prepaid tuition fees, or placement at a suitable alternative provider.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or visit the Department of Home Affairs Provider Default Website.


Posted 31 Jan 2019

Fusion Business School Pty Ltd Closure

The Tuition Protection Service (TPS) has been advised that Fusion Business School (Fusion) has withdrawn its request for a stay against the Australian Skills Quality Authority (ASQA) decision to cancel the registration of Fusion. Fusion has ceased teaching students with immediate effect.

If you are an international student, Fusion is now required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. Fusion has until Thursday 14 February 2019 to provide refunds or make alternative arrangements for impacted international students.

Student questions should be directed to Fusion in the first instance. Alternatively, if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or visit the Department of Home Affairs Provider Default Website.


Posted 10 Jan 2019

Harvest Education Technical College (HETC) - Student Meeting Update Alternative Providers

The Tuition Protection Service (TPS) held student meetings for international students affected by the closure of Harvest Education Technical College (HETC) on Wednesday, 9 January 2019 and Thursday, 10 January 2019.

TPS system available

The Tuition Protection Service (TPS) has opened access to the TPS online system for international students affected by the closure of AICT. Students should receive an email from the TPS Administrator inviting them to log into the TPS system. If you have not received the email, please contact the TPS Administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

Presentations and other documents

The presentations that were used at student meeting are also below:

  • Tuition Protection Service - click here.

  • TPS Information Sheet click here.

  • Step by step instructions (mobile version) of uploading Proof of Identity click here.

  • Department of Home Affairs - click here.

If you have any questions relating to visa related matters, please contact the Department of Home Affairs at student.visa.help.desk@homeaffairs.gov.au, call 131 881, or visit the Home Affairs Provider Closure website.

Alternative Providers

Please find below the links to the terms being offered by TPS approved alternative providers for Harvest Education Technical College students. This list is in alphabetical order and will be updated as additional providers make their terms available.

Please contact the providers directly for further information.


Posted 02 Jan 2019

Nirvana Holdings Pty Ltd, trading as Health Institute Australia

The Tuition Protection Service (TPS) has been advised that Nirvana Holdings Pty Ltd, trading as Health Institute Australia did not renew its registration as a Registered Training Organisation with the Australian Skills and Quality Authority before the due date. As such, Health Institute Australia's RTO and CRICOS registrations ceased on 1 November 2018, and it must cease teaching domestic and international students with immediate effect.

Health Institute Australia is now required to provide refunds to all impacted international students. Health Institute Australia has until Monday 14 January 2019 to provide refunds or make alternative arrangements for impacted international students.

Student questions should be directed to Health Institute Australia in the first instance. Alternatively, if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or visit the Department of Home Affairs Provider Default Website.


Posted 02 Jan 2019

Harvest Education Technical College Pty Ltd Closure

The Tuition Protection Service (TPS) has been advised that Harvest Education Technical College Pty Ltd (HETC) has engaged the services of Jirsch Sutherland Insolvency Solutions and entered administration as of 24 December 2018. HETC has ceased teaching students with immediate effect.

The TPS will provide assistance to you to either continue your study with another provider or provide you a refund of your unspent tuition fees.

The TPS plans to hold student meetings in Brisbane and the Gold Coast for international students in early January 2019. The purpose of these meetings are provide you information on assistance available from the TPS and the process to get this assistance. Please continue to check this website regularly for details of the student meetings. In the meantime if you have any concerns or questions, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

If you have any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au, call 131 881 or view the Department of Home Affairs Provider Default Website .


Posted 14 Nov 2018

Australian Institute of Commerce & Technology International Student Meeting

The Tuition Protection Service (TPS) held two student meetings for international students affected by the closure of the Australian Institute of Commerce & Technology (AICT) on Wednesday, 14 November 2018.

TPS system available

The Tuition Protection Service (TPS) has opened access to the TPS online system for international students affected by the closure of AICT. Students should receive an email from the TPS Administrator inviting them to log into the TPS system. If you have not received the email, please contact the TPS Administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

Presentations and other documents

The presentations that were used at student meeting are also below:

  • Tuition Protection Service - click here.

  • Department of Home Affairs - click here.

  • TPS Information Sheet click here.

  • Step by step instructions (mobile version) of uploading Proof of Identity click here.

Alternative Providers

Please find below the links to the terms being offered by TPS approved alternative providers. This list is in alphabetical order and will be updated as additional providers make their terms available.

Please contact the providers directly for further information.


Posted 24 Oct 2018

AGB Group Pty Ltd t/a AGB Training

The Tuition Protection Service (TPS) has been advised that AGB Group Pty Ltd has entered voluntary administration on Friday 19 October 2018. At this stage, the administrator has informed the TPS that training to students continues to be provided.

Nathan Deppeler and Matthew Jess of Worrells Solvency and Forensic Accountants ("Worrells") have been appointed as the voluntary administrators of the company. The contact details for Worrels is shown below:

Worrells
Phone : 03 9613 5551
Email : nathan.deppeler@worrells.net.au

If you have any questions regarding the continuation of your studies, we recommend that you speak to AGB Training in the first instance.

If you have any questions or other concerns about continuation of your studies, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.


Posted 24 Oct 2018

Fusion Business School Pty Ltd

The Tuition Protection Service (TPS) has been advised that the Australian Skills Quality Authority (ASQA) has made a decision to suspend the registration of Fusion Business School Pty Ltd ("Fusion") effective from 19 October 2018.

This suspension means that Fusion is unable to deliver courses to overseas students (either on or offshore) where the student's enrolment/course is yet to commence. Eg. All future enrolments (CoEs) will be cancelled. Fusion can however continue to teach current course of studies, which have already commenced prior to 19 October 2018.

If you have any questions regarding the continuation of your studies or how to apply for a refund of your tuition fees for your cancelled enrolment, we recommend that you speak with Fusion in the first instance.

If you have questions or any other concerns, please contact the TPS Administrator on 1300 980 434 or via email administrator@a.tps.gov.au.

For any questions about visa related matters, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 15 Oct 2018

TPS Advisory Board - Draft advice and recommendations for the 2019 TPS Levy settings

On 29 August 2018 the TPS Advisory Board finalised its draft advice to the TPS Director regarding the settings for the 2019 TPS Levy. The proposed levy settings - available here - are the same for 2019 as they were for 2018. In coming to its view, the Board considered the strategic risk environment, recent claims experience and the quantum of funds required to support the long-term sustainability of the Overseas Students Tuition Fund (OSTF).

The international education sector, including peak bodies and international education institutions are invited to provide feedback and comments on the settings by Friday 19 October 2018 to operations@tps.gov.au. Any feedback will be considered by the TPS Advisory Board at its meeting scheduled for 31 October 2018.


Posted 10 Oct 2018

Pragmatic Training Closure International Student Meeting

The Tuition Protection Service (TPS) held a student meeting for international students affected by the closure of the Pragmatic Training on Tuesday, 9 October 2018

TPS system available

The Tuition Protection Service (TPS) has opened access to the TPS online system for international students affected by the closure of Pragmatic Training. Students should receive an email from the TPS Administrator inviting them to log into the TPS system. If you have not received the email, please contact the TPS Administrator for assistance either by calling 1300 980 434 or via email administrator@a.tps.gov.au.

Presentations and other documents

The presentations that were used at student meeting are also below:

  • Tuition Protection Service - click here.

  • Department of Home Affairs - click here.

  • TPS Information Sheet click here.

  • Step by step instructions (mobile version) of uploading Proof of Identity click here

Alternative Providers

Please find below the links to the terms being offered by TPS approved alternative providers. This list is in alphabetical order and will be updated as additional providers make their terms available.

Please contact the providers directly for further information.


Posted 27 Sep 2018

Charlton Brown

The TPS has been advised that Charlton Brown (02476C) is in the process of being sold to a new education provider.

Prior to this sale negotiation an Administrator (Grant Thornton Australia Limited) was appointed and asked students to complete the form "Form 535 Formal Proof of Debt or Claim (General Form)" on 19 September 2018.

Please be advised that as there is a high likelihood of the sale being completed and your studies continuing under the new provider as usual, you are advised at this stage to take no action in respect of "Form 535 Formal Proof of Debt or Claim (General Form)".

During this time students are encouraged to continue to attend classes and check their emails regularly for further updates from Charlton Brown.

If you have any further questions, please discuss them with Charlton Brown staff or contact the Tuition Protection Service via operations@tps.gov.au.


Posted 24 Aug 2018

Australian Higher Education Services Pty Ltd T/A Sydney College of Business and Information Technology

The Tuition Protection Service (TPS) has been advised that Australian Higher Education Services Pty Ltd T/A Sydney College of Business and Information Technology (SCBIT) has ceased teaching courses to its international students effective from Thursday 23 August 2018.

SCBIT has advised that they are providing assistance to students by transferring them to another provider immediately. The TPS recommends that students of the college make contact with SCBIT initially to ensure a timely transfer. As part of the transfer to another provider, SCBIT is also required to transfer your unspent fees, if there are any, to your new provider.

If you have any questions or require assistance, please contact the TPS Administrator by phone on 1300 980 434 or via email administrator@a.tps.gov.au.


Posted 24 Aug 2018

Technical Education Australia Pty Ltd T/A Hospitality Management Institute of Australia and Business College of Australia

The Tuition Protection Service (TPS) is aware that the Administrative Appeals Tribunal has revoked a stay order granted to Technical Education Australia (TEA) Pty Ltd. As a result, TEA's registration both as a RTO and CRICOS provider was cancelled by the Australian Skills and Quality Authority (ASQA), effective from 24 August 2018. TEA cannot continue to teach international students with immediate effect.

If you are an international student, TEA is now required to arrange your transfer to another education provider or to provide you a refund of your unspent tuition fee. If you have any questions about transition arrangements and/or continuation of your studies, please talk to TEA in the first instance. If you have any questions, you can contact the TPS.

In the event that TEA does not assist with your transfer or refund, the TPS will assist you to continue your studies with an alternate provider. Please contact the TPS Administrator either by phone 1300 980 434 or email administrator@a.tps.gov.au. Information about the TPS is available on the TPS website: www.tps.gov.au

For students who have any questions relating to your student visa, please contact student.visa.help.desk@homeaffairs.gov.au or call 131 881.


Posted 17 Aug 2018

TPS to expand

The Australian Government is expanding the successful Tuition Protection Service (TPS) for international students to provide tuition assurance for students with VET Student Loans (VSL) providers and non-university higher education providers (NUHEP) offering FEE-HELP. The new tuition assurance arrangements, for VSL and NUHEP FEE-HELP, will commence on 1 January 2019. Non-exempt providers will be required to pay levies, commensurate with their size and risk.

The current TPS arrangement will continue as a dedicated service for international students, with its own quarantined account and the same protections and support through placements and refunds. Consistent with the TPS, the new arrangements will be managed by a statutory appointed Director, who will be supported by an independent Advisory Board. The Director will be the same person as the TPS Director. If you would like further information, please visit www.education.gov.au/tuition-assurance-and-provider-closures.

You can also contact the department at:

TPS (International Students): operations@tps.gov.au

FEE-HELP: FEE-HELPTuitionAssurance@education.gov.au

VET FEE-HELP and VET Student Loans: VETTuitionAssurance@education.gov.au.

Q: Will the TPS change?

The current TPS arrangements will continue as a dedicated service for international students, with its own quarantined account and the same protections and support through placements and refunds. The TPS levies for the Overseas Student Tuition Fund will not change as a result of the new tuition assurance arrangements and will not be used to cross subsidise the new tuition assurance arrangements for VSL and NUHEP FEE-HELP.

The functions of the TPS Director and Advisory Board will be expanded to encompass both the overseas and domestic (VSL and NUHEP) students' tuition assurance arrangements.

Q: What does this mean for tuition assurance for the remainder of 2018?

The current interim tuition assurance arrangements will remain in place until 31 December 2018. This will allow the Government sufficient time to implement the new arrangements for 1 January 2019, and allows the sector to be consulted on the new model.


Posted 08 May 2018

Australian College of Vocational Studies Pty Ltd t/a Vocational Study Australia (ACVS)

The Tuition Protection Service (TPS) has been advised that Vocational Study Australia has ceased teaching courses to its international students effective from Friday 4 May 2018.

ACVS has advised that they are providing assistance to students by transferring them to another provider immediately. The TPS recommends that students of the college make contact with ACVS initially to ensure a timely transfer. As part of the transfer to another provider, ACVS is also required to transfer your unspent fees, if there are any, to your new provider.

If you have any questions or require assistance, please contact the TPS Administrator by phone on 1300 980 434 or via email administrator@a.tps.gov.au.


Posted 02 Mar 2017

TPS Administrator's phone number

Please be warned that the TPS Administrator's phone number has now changed.

If you are calling from within Australia, please call 1300 980 434.

If you are calling from overseas, please call +61 1300 980 434.

The TPS Administrator's email contact details are unchanged - administrator@a.tps.gov.au.


Posted 27 Sep 2016

ESOS Refund Calculations Instrument

The Education Services for Overseas Students (Calculation of Refund) Specification 2014 (refund specification) takes effect from 1 July 2014. The refund specification is available on the Federal Register of Legislation website. This refund specification combines the previous two legislative instruments that were in operation. The refund specification is simpler and more clearly articulates refund calculations in cases of visa refusal and where there is no compliant written agreement between the education provider and the student.

The official explanatory memorandum is available on the Federal Register of Legislation website. A fact sheet has also been developed to assist providers in understanding the amendments. If you have any questions regarding the refund specification, please send your enquiry to the ESOS mailbox via the online form: ESOS Online Enquiry Form.