Tuition Protection Service - International

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VET Overview

COVID-19 Information

The TPS understands that the current COVID-19 situation may be concerning for some students and providers. Providers and students are encouraged to stay up-to-date on current advice, and consider flexible approaches to support the continuity of education and training delivery.

Information for students and providers about COVID-19 is available on the Department of Education, Skills and Employment's website.

Additional information about VET Student Loans and COVID-19 is available here.

Tuition Protection Arrangements for VET Student Loans (VSL) Students

'Tuition protection' refers to the protections and assistance available to support VSL students in the event their private education provider defaults (ceases delivering or does not commence a course).

TAFEs, other Government-owned providers including Table A Universities are exempt from the tuition protection arrangements, except for obligations relating to provision of information about replacement courses and obligations of replacement providers. These providers are required to provide tuition protection assistance to their students in the event they default.

The TPS assists VSL students affected by a provider default to:

  • continue their studies with a replacement provider in an equivalent or similar course; or
  • if a suitable replacement course is not available, receive a loan re-credit for parts of the course they were unable to complete because of the provider's default.

Higher Education and International

If you are a higher education student or provider, and would like information about tuition protection, please visit the Higher Education TPS page.

If you are an international student or international education provider, and would like information about the Tuition Protection Service, please visit the International Student TPS Page.

Students not covered under the TPS

If you are a VET Student Loans student studying with a TAFE, Government-owned provider or public university (Table A) which defaults, you should contact your provider directly to discuss support and assistance available to you.

If you are a VSL student whose provider closed in 2019 or earlier, please submit your enquiry via the VET Student Loan enquiry form on the Department of Education, Skills and Employment's website. This can be found at the bottom of the page at www.employment.gov.au/information-vet-student-loans-students.

If you were a VET FEE-HELP student whose provider closed, the VET Student Loans Ombudsman (VSLO) is best placed to assist you. Please visit the VSLO website for more information or call the VSLO on 1300 362 072 (select option 2).

If you are a domestic VET student accessing state funding or subsidies, please see VET FAQs page for more information.

If you are a domestic VET student who has made up-front or gap payments to a provider, information to help you understand your next steps can be found on the 'What to do when your training provider closes' page on the Australian Skills Quality Authority's (ASQA) website.