Tuition Protection Service - VET

VSL Student Overview

COVID-19 Information

The TPS understands that the current COVID-19 situation may be concerning for some students and providers. Providers and students are encouraged to stay up-to-date on current advice, and consider flexible approaches to support the continuity of education and training delivery.

Information for students and providers about COVID-19 is available on the Department of Education, Skills and Employment's website.

Additional information about VET Student Loans and COVID-19 is available here.

Box Hill Institute - Aviation students

If you are a student enrolled with Box Hill Institute in an aviation course (being taught by SOAR Aviation) and have been impacted by the cessation of this course you should contact Box Hill Institute's aviation student liaison officers directly on 03 9286 9159 to discuss your options. Alternatively, you can email aviation@boxhill.edu.au.

Please be patient, it is envisaged that Box Hill Institute would currently be receiving a high volume of enquiries and it may take a while for them to respond to you.

Tuition Protection Arrangements for VSL Students

'Tuition protection' refers to the protections and assistance available to support VET Student Loans (VSL) students, FEE-HELP and HECS-HELP students and international students, in the event that their education provider defaults (ceases delivering a course or closes entirely).

This page contains information about tuition protection for VSL students at private providers. In the event of a course or provider default, VSL students will be assisted to continue their studies with a replacement provider in an equivalent or similar course. In some circumstances, students may be entitled to receive a loan re-credit for parts of the course they were unable to complete due to their provider's default.

Further information for students is available on the VET FAQs page.

Non-VSL Students

If you are a higher education student or provider, and would like information about tuition protection, please visit the Higher Education TPS page.

If you are an international student or international education provider, and would like information about the Tuition Protection Service, please visit the International Student TPS Page.

If you were a VET FEE-HELP student whose provider closed, the VET Student Loans Ombudsman (VSLO) is best placed to assist you. Please visit the VSLO website for more information or call the VSLO on: 1300 362 072 (select option 2).

If you are a domestic VET student accessing state funding or subsidies, please see the VET FAQs page for more information.

If you are a domestic VET student who has made up-front or gap payments to a provider, information to help you understand your next steps are can be found on the 'What to do when your training provider closes' page on the Australian Skills Quality Authority's (ASQA) website.

Further information for students is available on the VET FAQs page.