Tuition Protection Service - VET

Contact Us

Please note:

When submitting any questions via mailboxes below, please help us to provide you timely assistance by providing the relevant information as below:

If you are a student, please include:

  • Your name and telephone number
  • The name of the provider you are/or were studying with
  • The name of the course you are/or were studying
  • Details of your enquiry

If you are a provider, please include:

  • The name, position and telephone number of the enquirer
  • The name of the organisation
  • The provider HITS ID
  • Details of your enquiry

VSL Act and Policy

The VSL Factsheet Dec 2019 provides answers to common general enquiries. For speedy resolution, you may wish to refer first to the VSL Factsheet Dec 2019.

If you do not find the answer to your question in the factsheet, and it relates to the VSL Act or tuition protection policy, please contact the department's National Customer Service Line (1800 805 260)

TPS Operations

For information relating to the new tuition protection arrangements (e.g. the TPS levy), please contact

TPS Administrator

For information relating to:

  • a provider or course closure
  • placement and/or a re-credit

Please contact

Within Australia phone: 1300 980 434