Tuition Protection Service - VET

Student FAQ

My VSL provider closed in 2019 or earlier - who do I contact to discuss tuition protection assistance?
My public VSL provider has closed or ceased delivering my course - what assistance can I access?
My provider might be closing or ceasing to deliver my course soon - what should I do?
I was a VET FEE-HELP student - who do I contact to discuss tuition protection assistance?
I paid fees directly to my provider - what assistance can I access?
I paid a gap payment directly to my provider, in addition to my VSL loan - what assistance can I access?
I'm a domestic student accessing state funding or subsidies - what assistance can I access?


My VSL provider closed in 2019 or earlier - who do I contact to discuss tuition protection assistance?

You should submit your enquiry via the VET Student Loan enquiry form on the Department of Education, Skills and Employment's website. This can be found at the bottom of the page at https://www.employment.gov.au/information-vet-student-loans-students.

My public VSL provider has closed or ceased delivering my course - what assistance can I access?

If your TAFE or Government-owned provider defaults (ceases to commence or deliver your course or closes entirely), they are required to provide you with assistance. You should contact your provider to identify assistance they are able to provide to you.

My provider might be closing or ceasing to deliver my course soon - what should I do?

You should discuss any potential default (ceasing to commence or deliver your course or closing entirely), directly with your provider.

You should gather records of your course progression. Talk to your provider to request and print a copy of your academic transcript, any competencies you have completed, and any modules, assessments or work you have completed. You should gather copies of any invoices and/or receipts (VSL and direct payments) from your provider. In the event that your provider defaults, this information will help the TPS and your replacement provider to appropriately place you in a new course.

I was a VET FEE-HELP student - who do I contact to discuss tuition protection assistance?

If you were a VET FEE-HELP student whose provider closed, the VET Student Loans Ombudsman (VSLO) is best placed to assist you. Please visit the VSLO website for more information or call the VSLO on: 1300 362 072 (select option 2).

I paid fees directly to my provider - what assistance can I access?

If you paid fees directly to your provider and require assistance, information to help you understand your next steps can be found on the 'What to do when your training provider closes' page on the Australian Skills Quality Authority's (ASQA) website.

Your local state and territory consumer protection agency (sometime called 'consumer affairs') can provide you with information about your rights and options. A list of the agencies and links to their websites are also available on ASQA's website.

If you believe you are owed a refund and the training provider or liquidator does not assist you, you may be able to seek a refund of tuition fees by contacting the Australian Competition and Consumer Commission (ACCC) on 1300 302 502.

I paid a gap payment directly to my provider, in addition to my VSL loan - what assistance can I access?

Eligible VSL students whose private provider ceases to deliver a course or closes entirely, will be assisted under the tuition protection arrangements.

For any gap payments or other fees a student paid directly to their defaulting provider, a student should refer to the direct fees FAQ for further information.

I'm a domestic student accessing state funding or subsidies - what assistance can I access?

Students accessing a combination of VSL and state or territory funding or subsidies should consider assistance provided under TPS, as well as any assistance which may be provided through your relevant state or territory government department to determine what assistance best meets your needs.

If a provider defaults with known state or territory funding or subsidy students, the TPS will endeavour to provide further information to affected students.