Tuition Protection Service - VET

VSL Student Overview

Tuition Protection Arrangements for VSL Students

'Tuition protection' refers to the protections and assistance available to support VSL students, in the event their private education provider defaults (ceases delivering or does not commence, a course).

If your private provider defaults before you are able to complete your course, we will assist you to:

  • continue your studies with a replacement provider in an equivalent or similar course; or
  • if we can't find you a suitable replacement course, you may be entitled to receive a loan re-credit for parts of the course you were unable to complete because of your provider's default.

If your provider defaults, we will contact you within 7 days with information about the next steps. If you do not hear from us, you should contact us by email at or call 1300 980 434.

Key steps after a private VSL provider default

You should read the VET Student Loans Student Fact Sheet. The Fact Sheet will help you understand what happens and what you need to do if your private VSL provider defaults.

Step 1 - Provider defaults

  • You should print or save a copy of your study information and documents. See the Fact Sheet for more details.

Step 2 - Students contacted

  • We will identify and contact affected students.

Step 3 - Replacement course options

  • We will write to you and advise whether a suitable replacement course is available or not and the next steps.

Step 4 - Replacement course suitability and reconsideration

  • If you do not think your replacement course options are suitable, you can ask us to reconsider the decision.

Step 5 - Choosing a course and commencing your studies

  • You must enrol and commence your studies in the replacement course.

More detailed information is available in the VET Student Loans Student Fact Sheet.