Tuition Protection Service

The Tuition Protection Service (TPS) is an initiative of the Australian Government to assist international students and eligible domestic students accessing a VET Student Loan (VSL), FEE-HELP or HECS-HELP (HELP) loan, whose education providers are unable to fully deliver their course of study. The TPS ensures that these students are able to either:

  • complete their studies in another course or with another education provider or
  • receive a refund of their unspent tuition fees (international students) or a re-credit of their loan for open units of study (VSL and HELP).

The TPS Service Charter provides further information about the services provided by the TPS.


The TPS understands that the current COVID-19 situation may be concerning for some students and providers. Providers and students are encouraged to stay up-to-date on current advice, and consider flexible approaches to support the continuity of education and training delivery.

Information for students and providers about COVID-19 is available on the Department of Education, Skills and Employment's website.

Additional information about VET Student Loans and COVID-19 is available here.